Gas odour or a carbon monoxide alarm? Leave the building and get emergency help
A clearer next step

Tell us about your furnace.

A few details help frame the right conversation. A request is not an appointment or emergency dispatch.

Your heating request

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20–2,000 characters. Do not include payment, identity or medical information.

Look for a saved reference before treating the request as received. Availability, price and timing require separate confirmation.

Meet Flor

Your AI heating guide

General guidance, not equipment diagnosis or emergency dispatch. Never share payment or private identification details.

Hi, I’m Flor. Are you looking into a repair, a new installation, or a replacement?

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Smell gas or hear a CO alarm? Leave the building. Call 911 for CO or immediate danger. Suspected gas leak: call 911 or your gas provider from outside. FortisBC customers: 1-800-663-9911.
Prepare a furnace enquiry